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Privacy Policy

Introduction and about Bojana

Behind each fashion brand, you will find values, people and stories.

Bojana is created as a journey driven by the inner sense by exploring the concepts of style, beauty, and design.  In Bojana Ugresic Studio “we” protect your privacy, data, and customer experience and we see as a fundamental and integral part of our experience developing relationship that is intimate and trusting for every client and customer that interact with our experience – online or offline. We are respecting your privacy and appreciate that you expect the trust and protection of your personal information. These are the reason, that we want to be clear with you about how we collect your data, how we use data so you can always have clear information that you are safe and protected.

By visiting bojanaugresic.com or our social media, or interacting with us or our content or services, or visiting our studio, you acknowledge that you have read our Privacy Policy and that you are accepting this policy as well as cookies we use to improve and manage our interaction online or offline.

You must be at least 16 years old to use the content in any form. If you are under 16 or a minor in your country or state of residence, please as permission from your parents or legal guardian to provide their information for you.

We are taking the right to change the privacy policy if needed.

Our privacy policy is updated in August 2020

What is GDPR?

The General Data Protection Regulations, (GDPR), apply from 25 May 2018, creating consistent data protection rules across Europe. It applies to companies that are based in the EU and global companies that process personal data about individuals who are based in the EU.

 

Since Bojana Ugresic Studio is based in Novi Sad, Serbia, we are not in the EU but ensure you that we adopt the GDPR principles of transparency, control, and accountability. 

The GDPR gives our Users certain rights when using our Services, which include the right to:

Our commitment to you is that we will:

  • Process data lawfully, fairly, and in a transparent manner
  • Collect data for specified, explicit, and legitimate purposes (mostly to provide services to you)
  • Never sell or pass your data onto anyone else
  • Ensure your data is processed and stored securely and is kept up-to-date

You will always:

  • Have access to the data stored on you
  • Be able to correct any inaccuracies in the data
  • Be able to erase your data and restrict its processing where it doesn’t conflict with obligations to regulatory bodies
  • Know that as technology changes we will constantly review and update our processes to
  • ensure we’re always protecting your data

Our clients are therefore any person or company that interacts online or offline with Bojana Ugresic studio and fashion brand Bojana, Under the law, we must have a legitimate reason for using your personal data. We may not collect, store, or use data about you where there isn’t a legitimate reason for doing it.

We collect data by your consent, data that is necessary for the performance, and in the legitimate interest of both sides in order to improve and make possible our user experience.

Data that we collect for performance are there to improve your experience and fulfill the services agreed to complete our obligations to you – such as you contact number, address for shipping, or your email address.
Most of the data is necessary so you can experience purchasing. This information allows that we process your payment, send you an order or confirmation for booking appointments in the studio.

Protection of data privacy 

We collect information about you that includes:


Filling in any forms on the website i.e. inquiry forms, call back requests, request an appointment; contact us

Corresponding with us by phone, e-mail, live chat, entering the studio or any other direct customer touchpoint links. Email Subscriptions. Marketing subscriptions. Checkout information (giving us your shipping and billing details). Information you provide visiting our Studio.

The data that we need in order to successfully process your order is your first and last name, postal address, e-mail address, and telephone number, financial and payment card information, personal description, and photographs.. 

With the help of this data, we will be able to deliver the desired goods to you, as well as to inform you about the current status of your order or book the appointment in our studio.

Your personal data will be used exclusively for purposes of technical website administration, to give you access to special information or to communicate with you. Bojana Studio does not sell data to third parties or on the market. All employees of the Bojana Studio are obliged to respect the confidentiality of your data and never and in no way misuse them.

The Fashion Studio does not sell or rent your data to third parties unless this is required of us by law.

In order to improve the offer and appearance of our site and enable you the ease of use, safer and more comfortable shopping, we collect, analyze and process information about the products that our visitors are seeking and purchasing, as well as about the sites they visit.

We also make sure that we have legitimate reasons to use your data, and we make sure that your rights and interests are protected. Your data is stored in a secure way that protects from unlawful use or destruction.

Sharing your personal information means that we use it to ensure that our content on the website and all social media is there to help your device work effectively.

If we use the data as a marketing tool that is because we take care that communication between us is relevant to your interests and that our interests are not in front of you.

Cookies policy

The website www.bojanaugresic.com uses cookies.
Cookies are small data files that the sites visited saved on your computer or other devices, where they are stored and then retransmitted to the same sites on your subsequent visit.
Cookies enable us to collect information about your navigation on the Site, for example, to remember your language preferences or the currency used for a purchase and display them on the occasion of your next visit to facilitate your use of the Site.
Cookies may be permanently stored on your computer and have a variable duration (permanent cookies), but they may also expire when you close your browser or have a limited duration (session cookies). Cookies may be installed by the Site you are visiting (so-called first-party cookies) or may be installed by other websites (so-called third-party cookies).

Third-party cookies are created by a website other than the one you are visiting and may be installed when the website includes components and/or dynamic content provided by third parties.

Technical / Functional Cookies

The Site uses first-party, the session, and permanent cookies to enable you to safely and efficiently navigate and use the Site and to improve the services provided by the Site. These cookies allow the recognition of the selected language and the country from which you are visiting the Site. These technical cookies, recognizing you when you subsequently access the Website, so you do not have to enter your information each time.

Functional cookies are essential to improve your browsing experience. Your information is not stored in cookies or other similar technologies used. Where applicable, we keep safe cookies and other technologies to ensure that only we and/or our duly authorized service providers can assign them a unique identifier

Analytical cookies

The Site uses Google Analytics cookies to collect information about your use of the Site. The settings of Google Analytics provide for the sharing of data with Google in order to use the following services:

  1. Benchmarking, i.e., participation in the collection of anonymous data that help better understand the evolution of data;
  2. Technical support, to enable Google to provide support; and
  3. Account experts, to enable Google’s marketing experts to provide suggestions for improved configuration and analysis.

For more details and information, please visit the supplier’s page at https://support.google.com/analytics/answer/1011397.

By default, analytical cookies received from Google are anonymous

You can disable Google Analytics cookies by downloading a specific browser plug-in available here: https://tools.google.com/dlpage/gaoptout

Third-Party Cookies

The Site uses third-party cookies that allow users to interact with social networks (Facebook, Instagram, Youtube, WordPress,) and in particular to share site content through these social networks.

For newsletter from the website we use a subscribing form where we collect your email address and the process of sending the newsletter is automatic. 

Information we collect about you

We also collect data regarding each of your visits to our websites and studio. We will automatically collect the following information;

Technical information about your visit which may include*

  • The Internet Protocol (IP Address)
  • Browser Type
  • Version of Browser
  • Device Used (mobile, tablet etc)
  • A version of Device (model of mobile or tablet)
  • Operating System Landing Page Uniform Resource Locators (URL)
  • Clickstream through and from our website (including date and time)
  • Dwell time
  • Number of pages visited
  • Page interaction information (scrolling, clicks and mouse-overs)
  • Page response times
  • Download errors
  • Methods used to browse away from the page
  • Geographical Location (city and country)
  • Time Zone Setting

You can not be identified from this information and it is only used to assist us in providing an effective service on the site and to collect broad demographic information for aggregate use only.

How long do we keep your data?

Bojana Studio will not retain your personal data for longer than is deemed necessary to fulfill the purpose for which you provided that personal data, unless the law permits or requires that we retain it for longer. 

Although it is not possible for us to always specify in advance how long this maybe for.

We may have to continue to store and process your data and contact you directly relating to the completion of that service if it is necessary for our compliance with certain legal obligations.

The retention period varies depending on the purpose and the jurisdiction of the business entity in which a contract is formed. whilst the data retained collected by marketing communications are retained until you unsubscribe.

When you give us your consent to send you marketing communications, you can withdraw your consent at any time. 

We will consider your consent to be current for five years from your last interaction with any email that we send you.

When we use personal data for market research and satisfaction surveys, we will keep the data until you ask us to stop.

 


Our technical and internal security and privacy policies are periodically reviewed and enhanced as necessary and only authorized personnel have access to personal information.

By submitting information via the Site, you agree to this storing, processing, and/or transfer data.

Whilst Bojana Studio will do the best to protect your personal data, it is unfortunate that the transmission of information via the internet is not completely secure. It is for this reason that we can not guarantee the security of your data transmitted to our website or via e-mail (we strongly advise you not to send any payment details via e-mail); any transmission is at your own risk.

It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.

Let's stay in touch

Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to office@bojanaugresic.com  

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